What is SUSAN?
SUSAN helps enterprises close the execution gap between leadership, engineering, security, compliance and audit teams. It provides a unified view across risk, compliance and operations so organizations can move from point-in-time assessments to continuous assurance.
SUSAN translates technical signals into business-ready assurance, supports regulatory coverage, connects SOC and cloud validation, and helps teams manage third-party and vendor assurance through shared evidence and real-time risk visibility.
Key SUSAN Capabilities
 SUSAN helps enterprises:
- Translate technical security signals into business-ready assurance
- Reduce audit fatigue caused by repeated assessments
- Maintain a single live view across risk, compliance and operations
- Track regulatory coverage across ISO 27001, DPDP, GDPR, NIS2, DORA, CIS and EU AI Act
- Connect SOC and cloud signals from Splunk, Sentinel, QRadar, Elastic, AWS, Azure, Microsoft 365 and Google Cloud
- Support third-party and vendor assurance through shared evidence and risk visibility
- Improve audit readiness through evidence tracking and control visibility
Supported Frameworks and Regulations
SUSAN supports regulatory and compliance coverage across ISO 27001, DPDP, GDPR, NIS2, DORA, CIS and EU AI Act. This helps security, privacy, compliance and audit teams track requirements, identify control gaps and maintain continuous readiness.
ISO 27001
Risk, policies, operations and certification readiness
DPDP
Consent, purpose limitation, retention, rights and transfers
GDPR
Lawful processing, data subject rights and accountability
NIS2
Cyber resilience and operational security visibility
CIS Controls
Control mapping, maturity and remediation
EU AI Act
AI governance, classification, transparency and monitoring
DORA
ICT risk, incident response and financial resilience
Continuous SOC and Cloud Validation
SUSAN supports continuous SOC and cloud validation by connecting security, cloud and compliance signals into one governance view. The platform references integrations with Splunk, Sentinel, QRadar, Elastic, AWS, Azure, Microsoft 365 and Google Cloud.
SOC and cloud validation can help teams:
• Connect alerts to business risk exposure
• Link incidents to regulatory impact
• Measure control effectiveness
• Prioritize remediation workflows
• Support executive and audit reporting
• Improve visibility across cloud and security operations
Security and Privacy Controls
SUSAN supports enterprise-grade security and privacy through AES 256 encryption, regional data residency, stateless AI processing via AWS Bedrock and no customer data used for AI training.
Security and privacy controls include:
AES 256 encryption
Regional data residency
Stateless AI processing
No customer data used for AI training
Secure access controls
Evidence and compliance visibility
Continuous monitoring and audit readiness
FAQ
Most frequent questions and answers
SUSAN is an AI driven cybersecurity, privacy and GRC platform by ServQual that helps enterprises manage risk, maintain audit readiness and comply with global regulations.
SUSAN supports regulatory and compliance coverage including ISO 27001, DPDP, GDPR, NIS2, DORA, CIS and EU AI Act.
Yes. SUSAN supports continuous SOC and cloud validation through integrations with Splunk, Sentinel, QRadar, Elastic, AWS, Azure, Microsoft 365 and Google Cloud.
No. SUSAN source material states that no customer data is used for AI training and AI processing is stateless.
Yes. The SUSAN page references deployment through web or AWS Marketplace.
SUSAN is used by security, privacy, compliance, audit, risk, cloud, SOC and leadership teams that need a single view across risk, controls, evidence, compliance and operations.
Start Your Continuous Compliance Journey with SUSAN
Use SUSAN to connect cybersecurity, privacy, GRC, SOC, cloud validation and audit readiness into one continuous assurance platform.
