# SUSAN AI Decision Intelligence for Cyber, Privacy & Risk Canonical URL: https://srql.com/services/susan/ Why SUSAN? Security risks, compliance controls, privacy obligations and audit evidence often sit across disconnected tools, teams and spreadsheets. This fragmentation makes it difficult to understand exposure, assign responsibility and demonstrate progress. SUSAN by ServQual connects risk intelligence, governance, control management and privacy workflows to help organizations move from identifying problems to taking accountable action. With centralized visibility, AI-assisted analysis and structured workflows, security and compliance teams can make informed decisions, track improvements and maintain evidence of their activities. By connecting governance priorities with security operations and privacy workflows, SUSAN helps organizations move beyond periodic assessments towards continuous, evidence-backed risk and compliance management. ## SUSAN helps close this execution gap by connecting: Cybersecurity Privacy Governance Risk Compliance SOC signals Cloud Security Evidence Third-party risk Regulatory requirements This provides organizations with a more continuous and business-aligned view of security and compliance. **Disclaimer:** Illustrative positioning based on ServQual’s assessment of publicly available information at the time of publication. Product capabilities, pricing, and implementation requirements may vary. How SUSAN Turns Intelligence into Action SUSAN connects cybersecurity, privacy and compliance activities through a structured approach to risk intelligence and Continuous Assurance. ** ** OBSERVE Bring together information about assets, risks, controls and compliance requirements. ** ** REASON Apply AI-assisted analysis to identify gaps, assess exposure and understand priorities. ** ** DECIDE Prioritize risks, select treatment actions and assign accountability. ** ** ACT Manage remediation, control improvements and privacy workflows. ** ** PROVE Maintain supporting evidence, assessment records and reporting for governance and audits. What SUSAN Helps Organizations Do ## SUSAN helps enterprises: Identify security and compliance gaps Prioritize remediation Map controls across multiple frameworks Organize supporting evidence Monitor cloud and SOC signals Support continuous audit readiness Connect technical findings with business risk Maintain centralized risk visibility Manage privacy and data protection obligations Improve executive and audit visibility Track remediation and control status Manage third-party and vendor assurance AI Driven Risk Intelligence SUSAN uses AI-driven intelligence to help teams understand security, privacy and compliance gaps in business-ready language. ## The platform helps explain: What the gap is Which controls are affected Why it matters What risk it creates Which compliance requirements may be impacted What remediation should be prioritized This helps security and GRC teams move beyond isolated technical findings toward structured risk-based decision making. AI Risk Scoring SUSAN supports AI Risk Scoring to help organizations continuously identify, prioritize and track security and compliance gaps. ## Risk information can be connected with: Technical findings Assets Controls Compliance requirements Remediation activities Business impact Ownership This provides teams with a structured view of which risks require attention first. Key SUSAN Modules SUSAN includes platform capabilities designed to connect governance, engineering, security, privacy, audit and leadership teams. ** ** Global Compliance & Trust (GCT) Manage compliance controls, assessments and evidence across supported frameworks. AI-assisted bulk document analysis proposes control mappings for review, supporting control maturity tracking and audit readiness. ** ** Unified Privacy Management Manage consent, withdrawal, Data Principal requests, grievances, retention, erasure and breach workflows through centralized privacy operations, with multilingual journeys and DPO oversight. ** ** AI Risk Scoring & Treatment Assess inherent and residual risk, prioritize treatment actions, assign departmental ownership and track control improvements through centralized risk management workflows. ** ** Data Inventory & Classification Organize data inventory and classification information to support privacy governance, data visibility, risk assessments and compliance activities. ** ** Asset Inventory & Risk Visibility Maintain an inventory of organizational assets, their ownership and business value, and connect asset information with relevant cybersecurity risks and controls. ## Supported Frameworks and Regulations SUSAN’s Global Compliance & Trust module supports framework-specific control management and evidence workflows, including ISO/IEC 27001:2022, ISO 9001, ISO 14001, ISO 45001 and CVT. AI-assisted evidence mapping helps teams review uploaded documentation and align it with relevant controls. ### Cybersecurity and GRC - **ISO 27001** – Information Security Management, risk, controls and audit readiness - **SOC 2** – Security and compliance control readiness - **NIST CSF** – Cybersecurity risk and control alignment - **CIS Controls** – Security control mapping, maturity and remediation ### Privacy and Data Protection - **India DPDP Act** – Consent, Data Principal rights, retention, deletion, grievance and cross-border governance - **GDPR** – Privacy governance, accountability and data subject rights - **UK GDPR** – UK privacy and data protection governance - **CCPA** – Consumer privacy and data governance - **UAE PDPL** – Privacy, data rights and accountability ### Cyber Resilience and Regulation - **NIS2** – Cyber risk, governance and resilience - **DORA** – ICT risk, incident response and operational resilience - **EU AI Act** – AI governance, risk classification, transparency and monitoring ## Continuous SOC and Cloud Validation SUSAN supports continuous SOC and cloud validation by connecting security, cloud and compliance signals into one governance view. The platform references integrations with Splunk, Sentinel, QRadar, Elastic, AWS, Azure, Microsoft 365 and Google Cloud. **SOC and cloud validation can help teams:** • Connect alerts to business risk exposure • Link incidents to regulatory impact • Measure control effectiveness • Prioritize remediation workflows • Support executive and audit reporting • Improve visibility across cloud and security operations Customer Assurance & External Collaboration SUSAN helps organizations securely collaborate with auditors, customers, suppliers and other authorized third parties using shared evidence and role-based access. Instead of repeatedly collecting and sharing compliance information through disconnected emails and spreadsheets, organizations can use SUSAN to provide controlled visibility into relevant assurance information. ## SUSAN supports: Risk and compliance visibility Secure evidence sharing Third-party assurance Auditor collaboration Audit-readiness collaboration Role-based access for authorized external users Centralized assurance information Control and evidence review This helps organizations streamline security reviews, audit preparation and third-party assurance while maintaining controlled access to relevant information. Support Customer and Auditor Assurance SUSAN connects security, risk, compliance and evidence so authorized stakeholders can review relevant assurance information without requiring unrestricted access to the wider platform. ## This supports: Customer security reviews Evidence validation Risk and control discussions Supplier and partner collaboration External audits Compliance assurance Access remains governed through role-based controls so organizations can manage what information is available to different stakeholders. SUSAN Customers Who Uses SUSAN? SUSAN is designed for teams that need a shared view of cybersecurity, privacy, risk, compliance and audit readiness. ## Primary user groups include: Privacy teams Audit teams GRC teams IT leaders DPOs SOC teams CISOs and security leaders Risk managers Executive leadership Cloud security teams Compliance managers Security and Privacy Controls SUSAN supports enterprise-grade security and privacy controls for cybersecurity, privacy and GRC workflows. ## Security and privacy controls include: AES 256 encryption Secure access controls TLS 1.2+ for data in transit MFA RBAC Regional data residency No customer data used for AI training Evidence and compliance visibility Continuous monitoring and audit readiness Stateless AI processing AWS Bedrock for AI-driven insights Product Support & Release Notes Explore the latest SUSAN product updates, new capabilities, enhancements and important platform changes. ** ** View Release Notes [SUSAN Release Notes August 2026](https://srql.com/wp-content/uploads/2026/09/SUSAN_Release_Notes_August_2026.pdf) [SUSAN Release Notes September 2026](https://srql.com/wp-content/uploads/2026/10/SUSAN_Release_Notes_September_2026.pdf) ** ** Product Support [SUSAN Support](https://go.srvql.com/) FAQ ##### Most frequent questions and answers ** ** What is SUSAN? SUSAN is an AI driven cybersecurity, privacy and GRC platform by ServQual that helps organizations manage risk, maintain audit readiness and support Continuous Assurance. ** ** How many frameworks does SUSAN support? SUSAN supports 13+ global cybersecurity, privacy and compliance frameworks. ** ** Which frameworks does SUSAN support? SUSAN supports frameworks and regulations including ISO 27001, SOC 2, NIST CSF, India DPDP Act, GDPR, UK GDPR, CCPA, UAE PDPL, NIS2, DORA, CIS Controls and EU AI Act, with additional regulatory and security coverage available across SUSAN modules. ** ** Does SUSAN support multiple frameworks at the same time? Yes. Global Compliance & Trust helps organizations map common controls across multiple frameworks, reduce duplicate assessment effort and maintain shared evidence. ** ** Does SUSAN integrate with SIEM platforms? Yes. SUSAN references integrations with Splunk, Sentinel, QRadar and Elastic. ** ** Which cloud platforms does SUSAN support? SUSAN supports cybersecurity and compliance visibility across AWS, Azure, Microsoft 365 and Google Cloud. ** ** Does SUSAN use customer data for AI training? No. SUSAN states that customer data is not used for AI training. ** ** Is SUSAN available through AWS Marketplace? Yes. SUSAN is available through AWS Marketplace as well as direct web-based deployment. ** ** How does SUSAN support AI-assisted compliance evidence management? SUSAN’s GCT Input Center allows organizations to upload multiple evidence and policy documents. AI analyzes the uploaded files and proposes mappings to relevant compliance controls. Teams review these mappings before the controls are updated. ** ** How does SUSAN support enterprise privacy operations? SUSAN provides structured workflows for consent, consent withdrawal, Data Principal requests, grievances, breach management, retention and erasure. Its Unified Privacy capabilities also support multilingual interactions, applicable verification scenarios and DPO oversight. ** ** Can SUSAN support customer and auditor assurance? Yes. SUSAN supports secure collaboration with authorized customers, auditors, suppliers and other third parties using role-based access, shared evidence and relevant risk and compliance visibility. #### Start Your Continuous Compliance Journey with SUSAN Use SUSAN to connect cybersecurity, privacy, GRC, SOC, cloud validation and audit readiness into one continuous assurance platform. [Try SUSAN](http://scpauth.servqualit.com/) [Book a Discovery Workshop](https://srql.com/contact/) [view all solutions](https://srql.com/services/)