What is SUSAN?
SUSAN helps enterprises close the execution gap between leadership, engineering, security, compliance and audit teams. It provides a unified view across risk, compliance and operations so organizations can move from point-in-time assessments to continuous assurance.
SUSAN translates technical signals into business-ready assurance, supports regulatory coverage, connects SOC and cloud validation, and helps teams manage third-party and vendor assurance through shared evidence and real-time risk visibility.
What SUSAN Helps Organizations Do
SUSAN helps organizations connect cybersecurity, privacy, risk, compliance and audit activities into one continuous assurance workflow.
Instead of relying only on point-in-time assessments, disconnected spreadsheets or repeated manual audits, SUSAN gives teams a shared view of risk, controls, evidence, remediation and compliance posture.
SUSAN helps organizations:
Identify cybersecurity, privacy and compliance gaps
Translate technical signals into business-ready assurance
Track control gaps and remediation priorities
Improve leadership visibility into risk and compliance posture
Support continuous compliance monitoring
Connect SOC, SIEM, cloud and vendor signals
Support third-party and vendor assurance
Maintain audit-ready evidence
Key SUSAN Capabilities
SUSAN helps enterprises:
- Translate technical security signals into business-ready assurance
- Reduce audit fatigue caused by repeated assessments
- Maintain a single live view across risk, compliance and operations
- Track regulatory coverage across ISO 27001, DPDP, GDPR, NIS2, DORA, CIS and EU AI Act
- Connect SOC and cloud signals from Splunk, Sentinel, QRadar, Elastic, AWS, Azure, Microsoft 365 and Google Cloud
- Support third-party and vendor assurance through shared evidence and risk visibility
- Improve audit readiness through evidence tracking and control visibility
Key SUSAN Modules
SUSAN includes platform capabilities designed to connect governance, engineering, security, privacy, audit and leadership teams.
Global Compliance & Trust helps map controls across frameworks and maintain continuous audit readiness from a unified compliance view.
The Dual GenAI Engine supports AI-assisted insights for risk, compliance, evidence and control review. SUSAN source material references AWS Nova Pro and Anthropic Claude as part of its Dual AI Engine.
AI Risk Scoring helps teams identify, prioritize and track cybersecurity, privacy and compliance gaps based on risk relevance and control impact.
The Unified GRC Dashboard gives teams a single view across controls, risks, remediation status, framework alignment and audit readiness.
Financial Risk Quantification helps translate security and compliance gaps into measurable business exposure and leadership-ready risk visibility.
Continuous Monitoring & Evidence helps connect SOC, SIEM, vendor and cloud signals into audit-ready visibility and continuous assurance workflows.
SUSAN supports enterprise-grade security controls including regional data residency, AES-256 encryption, secure access controls and no customer data used for AI training.
Supported Frameworks and Regulations
SUSAN supports regulatory and compliance coverage across ISO 27001, DPDP, GDPR, NIS2, DORA, CIS and EU AI Act. This helps security, privacy, compliance and audit teams track requirements, identify control gaps and maintain continuous readiness.
ISO 27001
Risk, policies, operations and certification readiness
DPDP
Consent, purpose limitation, retention, rights and transfers
GDPR
Lawful processing, data subject rights and accountability
NIS2
Cyber resilience and operational security visibility
CIS Controls
Control mapping, maturity and remediation
EU AI Act
AI governance, classification, transparency and monitoring
DORA
ICT risk, incident response and financial resilience
Continuous SOC and Cloud Validation
SUSAN supports continuous SOC and cloud validation by connecting security, cloud and compliance signals into one governance view. The platform references integrations with Splunk, Sentinel, QRadar, Elastic, AWS, Azure, Microsoft 365 and Google Cloud.
SOC and cloud validation can help teams:
• Connect alerts to business risk exposure
• Link incidents to regulatory impact
• Measure control effectiveness
• Prioritize remediation workflows
• Support executive and audit reporting
• Improve visibility across cloud and security operations
Who Uses SUSAN?
SUSAN is designed for teams that need a shared view of cybersecurity, privacy, risk, compliance and audit readiness.
Primary user groups include:
CISOs and security leaders
Risk managers
GRC teams
Compliance managers
Privacy teams
DPOs
SOC teams
Cloud security teams
IT leaders
Audit teams
Executive leadership
Security and Privacy Controls
SUSAN supports enterprise-grade security and privacy controls for cybersecurity, privacy and GRC workflows.
Security and privacy controls include:
AES 256 encryption
TLS 1.2+ for data in transit
Regional data residency
Secure access controls
RBAC
MFA
Stateless AI processing
No customer data used for AI training
AWS Bedrock for AI-driven insights
Evidence and compliance visibility
Continuous monitoring and audit readiness
FAQ
Most frequent questions and answers
SUSAN is ServQual’s AI driven cybersecurity, privacy and GRC platform that helps enterprises manage risk, maintain audit readiness and support compliance across global frameworks.
SUSAN stands for ServQual Unicorn Security Assessment Nexus.
SUSAN supports regulatory and compliance coverage including ISO 27001, India DPDP Act, GDPR, NIS2, DORA, CIS Controls and EU AI Act.
Yes. SUSAN supports continuous SOC and cloud validation through integrations and references including Splunk, Sentinel, QRadar, Elastic, AWS, Azure, Microsoft 365 and Google Cloud.
Yes. The SUSAN page references a web registration route and an AWS Marketplace option.
SUSAN is used by security, privacy, compliance, audit, risk, cloud, SOC and leadership teams that need a single view across risk, controls, evidence, compliance and operations.
SUSAN supports continuous assurance by connecting risk scoring, control visibility, cloud and SOC signals, evidence tracking, remediation workflows and audit-ready reporting.
Start Your Continuous Compliance Journey with SUSAN
Use SUSAN to connect cybersecurity, privacy, GRC, SOC, cloud validation and audit readiness into one continuous assurance platform.
