Why SUSAN?
Most organizations already use security tools, cloud platforms and compliance frameworks. The challenge is proving that controls are working continuously. Security data may sit in SIEM platforms. Compliance evidence may be stored in spreadsheets. Privacy obligations may be tracked separately. Risk registers may not reflect current technical exposure.
SUSAN helps close this execution gap by connecting:
Cybersecurity
Privacy
Governance
Risk
Compliance
Cloud Security
SOC signals
Evidence
Third-party risk
Regulatory requirements
This provides organizations with a more continuous and business-aligned view of security and compliance.
What SUSAN Helps Organizations Do
SUSAN helps enterprises:
Identify security and compliance gaps
Prioritize remediation
Map controls across multiple frameworks
Manage third-party and vendor assurance
Manage privacy and data protection obligations
Connect technical findings with business risk
Monitor cloud and SOC signals
Organize supporting evidence
Support continuous audit readiness
Maintain centralized risk visibility
Track remediation and control status
Improve executive and audit visibility
AI Driven Risk Intelligence
SUSAN uses AI-driven intelligence to help teams understand security, privacy and compliance gaps in business-ready language.
The platform helps explain:
What the gap is
Why it matters
What risk it creates
Which controls are affected
Which compliance requirements may be impacted
What remediation should be prioritized
This helps security and GRC teams move beyond isolated technical findings toward structured risk-based decision making.
AI Risk Scoring
SUSAN supports AI Risk Scoring to help organizations continuously identify, prioritize and track security and compliance gaps.
Risk information can be connected with:
Assets
Controls
Compliance requirements
Technical findings
Remediation activities
Business impact
Ownership
This provides teams with a structured view of which risks require attention first.
Key SUSAN Modules
SUSAN includes platform capabilities designed to connect governance, engineering, security, privacy, audit and leadership teams.
Global Compliance & Trust helps map controls across frameworks and maintain continuous audit readiness from a unified compliance view.
The Dual GenAI Engine supports AI-assisted insights for risk, compliance, evidence and control review. SUSAN source material references AWS Nova Pro and Anthropic Claude as part of its Dual AI Engine.
AI Risk Scoring helps teams identify, prioritize and track cybersecurity, privacy and compliance gaps based on risk relevance and control impact.
The Unified GRC Dashboard gives teams a single view across controls, risks, remediation status, framework alignment and audit readiness.
Financial Risk Quantification helps translate security and compliance gaps into measurable business exposure and leadership-ready risk visibility.
Continuous Monitoring & Evidence helps connect SOC, SIEM, vendor and cloud signals into audit-ready visibility and continuous assurance workflows.
SUSAN supports enterprise-grade security controls including regional data residency, AES-256 encryption, secure access controls and no customer data used for AI training.
Supported Frameworks and Regulations
SUSAN supports 13+ global cybersecurity, privacy and compliance frameworks, helping organizations manage overlapping requirements, reuse evidence, identify gaps and maintain continuous audit readiness.
Cybersecurity and GRC
- ISO 27001 – Information Security Management, risk, controls and audit readiness
- SOC 2 – Security and compliance control readiness
- NIST CSF – Cybersecurity risk and control alignment
- CIS Controls – Security control mapping, maturity and remediation
Privacy and Data Protection
- India DPDP Act – Consent, Data Principal rights, retention, deletion, grievance and cross-border governance
- GDPR – Privacy governance, accountability and data subject rights
- UK GDPR – UK privacy and data protection governance
- CCPA – Consumer privacy and data governance
- UAE PDPL – Privacy, data rights and accountability
Cyber Resilience and Regulation
- NIS2 – Cyber risk, governance and resilience
- DORA – ICT risk, incident response and operational resilience
- EU AI Act – AI governance, risk classification, transparency and monitoring
Continuous SOC and Cloud Validation
SUSAN supports continuous SOC and cloud validation by connecting security, cloud and compliance signals into one governance view. The platform references integrations with Splunk, Sentinel, QRadar, Elastic, AWS, Azure, Microsoft 365 and Google Cloud.
SOC and cloud validation can help teams:
• Connect alerts to business risk exposure
• Link incidents to regulatory impact
• Measure control effectiveness
• Prioritize remediation workflows
• Support executive and audit reporting
• Improve visibility across cloud and security operations
Customer Assurance & External Collaboration
SUSAN helps organizations securely collaborate with auditors, customers, suppliers and other authorized third parties using shared evidence and role-based access. Instead of repeatedly collecting and sharing compliance information through disconnected emails and spreadsheets, organizations can use SUSAN to provide controlled visibility into relevant assurance information.
SUSAN supports:
Role-based access for authorized external users
Secure evidence sharing
Auditor collaboration
Third-party assurance
Risk and compliance visibility
Control and evidence review
Audit-readiness collaboration
Centralized assurance information
This helps organizations streamline security reviews, audit preparation and third-party assurance while maintaining controlled access to relevant information.
Support Customer and Auditor Assurance
SUSAN connects security, risk, compliance and evidence so authorized stakeholders can review relevant assurance information without requiring unrestricted access to the wider platform.
This supports:
Customer security reviews
External audits
Compliance assurance
Supplier and partner collaboration
Evidence validation
Risk and control discussions
Access remains governed through role-based controls so organizations can manage what information is available to different stakeholders.
Who Uses SUSAN?
SUSAN is designed for teams that need a shared view of cybersecurity, privacy, risk, compliance and audit readiness.
Primary user groups include:
CISOs and security leaders
Risk managers
GRC teams
Compliance managers
Privacy teams
DPOs
SOC teams
Cloud security teams
IT leaders
Audit teams
Executive leadership
Security and Privacy Controls
SUSAN supports enterprise-grade security and privacy controls for cybersecurity, privacy and GRC workflows.
Security and privacy controls include:
AES 256 encryption
TLS 1.2+ for data in transit
Regional data residency
Secure access controls
RBAC
MFA
Stateless AI processing
No customer data used for AI training
AWS Bedrock for AI-driven insights
Evidence and compliance visibility
Continuous monitoring and audit readiness
FAQ
Most frequent questions and answers
SUSAN is an AI driven cybersecurity, privacy and GRC platform by ServQual that helps organizations manage risk, maintain audit readiness and support Continuous Assurance.
SUSAN supports 13+ global cybersecurity, privacy and compliance frameworks.
SUSAN supports frameworks and regulations including ISO 27001, SOC 2, NIST CSF, India DPDP Act, GDPR, UK GDPR, CCPA, UAE PDPL, NIS2, DORA, CIS Controls and EU AI Act, with additional regulatory and security coverage available across SUSAN modules.
Yes. Global Compliance & Trust helps organizations map common controls across multiple frameworks, reduce duplicate assessment effort and maintain shared evidence.
Yes. SUSAN references integrations with Splunk, Sentinel, QRadar and Elastic.
SUSAN supports cybersecurity and compliance visibility across AWS, Azure, Microsoft 365 and Google Cloud.
No. SUSAN states that customer data is not used for AI training.
Yes. SUSAN is available through AWS Marketplace as well as direct web-based deployment.
Yes. SUSAN supports secure collaboration with authorized customers, auditors, suppliers and other third parties using role-based access, shared evidence and relevant risk and compliance visibility.
Start Your Continuous Compliance Journey with SUSAN
Use SUSAN to connect cybersecurity, privacy, GRC, SOC, cloud validation and audit readiness into one continuous assurance platform.
